| Company | Fortra |
|---|---|
| Location | Remote, US |
| Preferred GIAC Certifications | GSLC |
| Travel | 0% |
| Salary | Not provided |
| URL | Not provided |
| Contact Name | Anonymous |
| Contact Email | lindsay.lapan/at/fortra.com |
| Expires | 2023-04-20 |
Job Description
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
Responsible for managing a team of Analysts for a specific service line / team, working to streamline operational workflows, and delivering high quality service to our clients.
WHAT YOU'LL DO
Manage the allocation of work/capacity of a team of Analysts
Provide ongoing communication, collaboration, and leadership for the team
Communicate/meet with clients, as needed (onsite and conference calls)
Be the liaise and business advocate between Security Operations and Engineering
Support the implementation of new service capabilities and SOPs
Manage new client and operation requests, as needed
Ensure quality assurance of new fixes and product enhancements
Assist in the hiring, training, and development of new staff
Educate, coach, and share knowledge with other team members
Provide career development opportunities to help team members excel in their careers
QUALIFICATIONS
3-5 years of experience in the industry
1+ years leading people in a technical operations capacity as a team lead or manager.
A track record of ownership, accountability, and success.
Able to form relationships with a variety of personality types to motivate a diverse team.
Highly self-motivated and directed; able to identify an issue and tackle it proactively.
Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.
Excellent written and verbal communication skills with an emphasis on communicating technical concepts to others
Excellent attention to detail and organizational skills
Success in communicating with customers, including “C” level leaders
Experience using investigative tools, such as WhoIs and Traceroute
An understanding of key internet technologies including DNS, HTTP and other similar technologies
An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more.
Knowledge of domains, internet protocol, and online brand management (i.e. domain monitoring, understanding of trademarks, IP rights, etc.)
Advanced computing skills / the ability to learn how to use our in-house proprietary software
Familiarity with support ticketing systems and troubleshooting procedures
